From Feedback to Face-to-Face
How One Company Used the Video Trust Engine to Achieve a 91.1 NPS and Capture
100+ Authentic Customer Stories
See how TenPoint Complete transformed a national provider’s survey program into a video-powered trust engine that fuels marketing, sales, and internal communication.
The Challenge
Outdated surveys weren’t enough. This company needed more than numbers, they needed stories, connection, and speed. Sales teams lacked social proof. Marketing lacked authentic content. Leadership struggled to connect with teams stretched across the country. And detractors risked damaging the brand with no system to respond in real time.
The Solution with
Video Trust Engine
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Video Testimonials at Scale: Over 100 authentic customer videos captured.
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Social Media Fuel: Real stories amplified across digital channels.
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Sales Enablement: Testimonials turned into powerful trust-building assets.
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Internal Communication: Leadership added video to emails, helping employees nationwide hear a voice, see a face, and feel connected.
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Modernized Feedback System: NPS surveys via SMS and email, branded hot-sheet alerts, and dynamic cloud-based reporting.
The Results in 11 Months
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75,440 completed surveys
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71,205 Net Promoter Score ( with 91.1 promoters )
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Average customer service and technician ratings of 9.83
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Survey volume increased nearly 3x per month
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100+ unique video testimonials captured perfect for social media and sales teams
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More engaged employees across 36 states
Why It Matters
This case shows the difference between a survey platform and a trust engine. Numbers alone can’t move a business forward. But when feedback turns into authentic video stories, it powers every corner of the business from marketing, sales, and culture.
Ready to Turn Your
Customer Feedback Into
a Trust Engine?