When a vehicle accident happens, customers need clarity, support, and fast communication. Long before the repair work ever begins. That’s where TenPoint Complete steps in. From the very first moment a driver reports a claim, through shop selection, repair updates, and final delivery, our team ensures every step is seamless, transparent, and stress-free.
At TenPoint Complete, we combine contact center expertise, advanced customer engagement tools, and video powered communication to keep policyholders informed and connected from start to finish. Below, you’ll see exactly how we support the entire auto damage claims experience. Every step of the customer journey, from accident to resolution.
Every interaction matters, especially during a stressful event like an accident. TenPoint Complete is built to provide the guidance, communication, and confidence customers need during the repair journey.
By blending live support, SMS/Email engagement, video updates, and shop level coordination, we help insurers and repair partners deliver a superior experience. One that builds trust, reduces downtime, and strengthens customer loyalty long after the repair is complete.
This is what it means to be Built to Connect. Designed to Deliver.