You’re getting great feedback but it’s going nowhere. Most businesses collect some kind of customer satisfaction data. A 10 out of 10. A smiley face. A thumbs-up. But then what? That feedback sits in a spreadsheet… instead of working for you.
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No follow-up.
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No video testimonials.
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No brand trust being built.
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No visibility on social media.
You’re sitting on a goldmine and leaving all the influence, referrals, and ROI on the table.
We do it all. Feedback. Follow-up. Video. Content. Done.
Video Trust Engine™ by TenPoint Complete is a complete customer satisfaction and video content engine. Powered by Auto Video Engage, our in-house platform trusted by top performing brands.
Get in touch with our team for assistance that is uniquely catered to benefit your individual business's needs.
Here’s what we deliver:
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We collect the customer feedback (NPS, smiley surveys, star ratings all formats)
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We identify your happiest customers (your “top scorers” and loyal promoters
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We follow up automatically via: Live agent phone calls | Branded email | SMS with a guided video message request
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We capture authentic, branded video testimonials.
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We deliver them ready to use across your website, Google profile, social media, and more
The #1 most valuable content your business can publish? 👉 Video testimonials.
In a world of generic content and fake reviews, nothing is more powerful than a real customer, speaking from the heart, on camera. When these videos are posted consistently to your social media channels, and leveraged in strategic communications, here’s what happens:
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Prospects trust you before they ever need you.
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You influence partnerships and sales channels.
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Your brand stays top of mind
Video Trust Engine™ turns satisfied customers into a video content engine. No extra staff required.
How It Works
​1. We collect your customer feedback
No need for additional software. We gather feedback through:
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Promoter Identified
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Testimonial Request Sent
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Real-Time Delivery (Email/SMS)
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Same-Day Delivery (Live Agent)
2. We identify your top promoters
We find the customers who would recommend you whether they score you a 9 or 10, leave a glowing comment, or smile at a post service survey.
3. Customer receives an Invitation
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With a branded thank you for their response
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To create a video testimonial
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Sent it real time via SMS and/or email
4. We capture the video
Using Auto Video Engage’s guided capture tool, customers record a short, polished testimonial using their phone or computer. No apps or logins needed.
5. You receive ready to use videos
Branded, approved, downloadable, and ready for web, social, and sales campaigns.
Where to Use These Videos
Website service
pages
Social Media
Google Business
Profile
Prospect & Sales Nurturing
newsletters
Recruiting, training, and internal wins
Powered by Our In-House Platform
TenPoint Complete doesn’t outsource this. We own it.
Video Trust Engine™ is powered by Auto Video Engage, our proprietary video platform that makes capturing, managing, and distributing customer video effortless.
It’s not just a plug-in or software license. It’s a fully integrated part of our service and success strategy.
You’re already creating happy customers. Let’s turn that into visibility, credibility, and growth.
Video Trust Engine™ is your done-for-you engine to collect feedback, capture video, and build a library of real, trust-building content.
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