Driven to Repair is a podcast dedicated to the people, ideas, and innovations shaping the future of the automotive industry.
Hosted by John Webb from TenPoint Complete, this show features conversations with automotive thought leaders, shop owners, operators, and innovators who are driving change across service, repair, and dealership operations.
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Each episode explores real stories from inside the industry. From building successful auto repair businesses and improving customer experience, to navigating new technology, workforce challenges, and evolving consumer expectations.
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Through honest conversations and practical insights, Driven to Repair gives listeners a behind the scenes look at what it takes to succeed in today’s automotive landscape.
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Whether you run a shop, manage operations, invest in automotive businesses, or simply want to stay ahead of industry trends, this podcast delivers valuable perspectives, strategies, and lessons from the people moving the industry forward.
Tune in to hear the voices driving the future of automotive repair.
Episode 2: Recruitment and Retention in the Collision Repair Industry
In this episode of Driven to Repair, host John Webb, Managing Partner of TenPoint Complete, sits down with Amy Shen, an experienced HR and recruitment expert, to discuss one of the biggest challenges facing the collision repair industry today: finding and retaining skilled talent.
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Amy shares her insights into how human resources, recruiting, and leadership practices impact the success of automotive businesses. The conversation explores the importance of hiring the right people, how companies can attract younger generations into the trades, and why strong leadership and company culture play a critical role in employee retention.
They also discuss the evolving role of technology and AI in hiring processes, the importance of mentorship and training, and how collision repair businesses can create long-term career paths for technicians and staff.
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In this episode, you'll learn:
• Why recruiting the right people is critical to long-term business success
• How collision repair companies can attract younger generations into the trades
• The role leadership and culture play in employee retention
• Practical insights into hiring, onboarding, and developing strong teams
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If you're an auto shop owner, collision repair professional, or industry leader, this episode provides valuable perspectives on building stronger teams and addressing the talent shortage in the automotive industry.
Episode 1: Marketing and AI in the Automotive Industry
In the first episode of Driven to Repair, host John Webb, Managing Partner of TenPoint Complete, sits down with Doug Dybert Jr., entrepreneur, marketing strategist, and Fractional CMO of TenPoint Complete.
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Together they explore how marketing, content creation, and artificial intelligence are transforming the automotive industry.
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Doug shares his journey from working in his family’s construction business to building companies focused on video marketing, digital strategy, and business growth, and explains why content and video are becoming essential tools for modern automotive businesses.
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In this episode, listeners will discover:
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How AI is influencing marketing and customer engagement
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Why video and content marketing are becoming critical for automotive companies
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How businesses can use podcasts and digital content to build authority and trust
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Practical strategies for standing out in a competitive automotive market
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This episode offers valuable insights for shop owners, operators, and industry leaders looking to understand how marketing and AI can help drive growth in today’s evolving automotive landscape.
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