Your NPS score tells you where you stand.
TenPoint Complete tells you why, and what to do next.
With the new automated Executive Summary, owners and managers get more than a number. See what your team is doing well, where performance is slipping, what customers are saying, and where you should focus next. Delivered automatically to your inbox.
No dashboards to chase. No data to decipher. Just the complete picture of your customer experience.
TenPoint Complete has taken NPS beyond the score. Now you can automatically see what you're doing well, where you can improve, how your customers are feeling, and what deserves your attention next , right in your inbox. This is NPS, completed.
The Information You Need, Summarized in Two Pages
Your Executive Summary transforms customer survey results into a clear leadership-level report that is easy to review, share, and act on.
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Review your most important customer satisfaction measurements
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Compare current results with historical performance
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Quickly identify positive trends and areas needing attention
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Understand what customers are saying in their own words
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Receive an AI-powered summary with a recommended area of focus
Know What Is Happening Across the Customer Experience
The Executive Summary brings your most important customer experience measurements together in one place, including:
Net Promoter Score
See how likely customers are to recommend your repair facility and how your current score compares with previous months.
Quality of Repair
Monitor how customers rate the quality of their completed repairs.
Customer Communication
Understand whether customers felt adequately informed throughout the repair process.
On-Time Performance
Track how often vehicles were ready when promised.
Supplemental Work
Measure how often customers needed to return for additional work after their repair.
TenPoint Complete’s new two-page Executive Summary gives collision repair owners and managers a fast, easy way to understand customer satisfaction, track performance, and identify where to focus next.
See what is going well, uncover opportunities for improvement, and make informed decisions without sorting through pages of data.
Go Beyond the Numbers
Knowing your scores is important, but understanding what they mean is where the real value begins.
TenPoint Complete uses AI to summarize your results and highlight:
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What your facility is doing well
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Where performance may be declining
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Which issues appear most frequently in customer feedback
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The area where leadership may want to focus its energy
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Important changes compared with previous months
Instead of simply receiving more data, your leadership team receives a clear starting point for action.
See the Bigger Picture
One month only tells part of the story. Your Executive Summary includes historical data so you can track performance over time.
Review your 12-month trends, compare monthly results, and determine whether changes in customer satisfaction represent a temporary fluctuation or a developing pattern.
Historical reporting includes:
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Monthly Net Promoter Score trends
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Total customer responses
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Average repair quality
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Customer communication performance
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On-time delivery performance
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Supplemental work results
Understand What Your Customers Are Really Saying
Open-ended feedback can contain some of your most valuable information, but reviewing every response takes time.
The Executive Summary organizes customer comments into an easy-to-digest Voice of the Customer overview. AI helps summarize recurring themes while customer sentiment is represented as:
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Positive
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Neutral
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Negative
This helps leadership recognize team members who are delivering exceptional service while identifying communication, scheduling, repair, or process concerns that may require attention.
Clear Insights Without More Work for Your Team
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TenPoint Complete reaches your customers
Feedback can be collected through email, text messaging, and live agent calls. -
Customer responses are organized
Key measurements and open-ended comments are gathered into one clear reporting system. -
AI summarizes the findings
The report identifies strengths, concerns, trends, and a recommended area of focus. -
Leadership receives a two-page summary
Owners and managers can quickly review the results and use them to guide meaningful improvements.
“We want something that repair facility owners and managers can use to quickly digest important information. Beyond key measurements like your Net Promoter Score and Quality of Repair, we’re using AI to give leadership a summary of what is going well and where they might want to focus energy on improvement.”
John Webb
Managing Partner, TenPoint Complete
Built for Busy Collision Repair Leaders
Better Reporting Creates Better Conversations
The Executive Summary is designed to help your leadership team:
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Recognize strong performance
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Catch potential problems earlier
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Improve communication with customers
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Strengthen operational accountability
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Monitor progress over time
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Make decisions based on real customer feedback
It is not just another report. It is a clearer way to understand the customer experience and determine what deserves your attention.
Ready to Turn Customer Feedback Into Action?
Discover how TenPoint Complete’s new Executive Summary can help your repair facility understand performance, improve the customer experience, and focus leadership attention where it matters most.
Choose a convenient time on our calendar to learn more and see how the Executive Summary works.